FAQ

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1. What is the NS50 Recognition Package?

In commemoration of 50 years of National Service (NS50), the Ministry of Defence (MINDEF) and Ministry of Home Affairs (MHA) have introduced the NS50 Recognition Package to thank past and present national servicemen for their contributions to Singapore’s defense. Over 1 million past and present national servicemen will receive their NS50 Recognition Package. All who have served NS or are serving NS in the Singapore Armed Forces (SAF), Singapore Police Force (SPF) and Singapore Civil Defence Force (SCDF) will receive the NS50 Recognition Package. Every national serviceman will receive $100 worth of vouchers which can be used to redeem lifestyle privileges. In addition, national servicemen who are currently serving or have served Operationally Ready National Service (ORNS) will be offered a year of complimentary SAFRA/ HomeTeamNS membership, and a complimentary 5-year PAssion Card membership.

2.Who are eligible for the NS50 Recognition Package?

Eligibility for the NS50 Recognition Package will be based on national servicemen’s service status as at 1 January 2017. Full-time national servicemen (NSFs) including existing NSFs, and NSFs who enlist during the 2017 enlistment window, will receive: • $100 worth of vouchers • 5-year NS50 PAssion card membership. Operationally Ready National Servicemen (NSmen), including past national servicemen that have phased into MINDEF Reserve (previously known as ‘R.O.D.’) will receive: • $100 worth of vouchers • 1-year complimentary SAFRA/ HomeTeamNS membership • 5-year NS50 PAssion card membership

3. When will eligible national servicemen receive the NS50 Recognition Package?

For existing SAFRA Members from 1 January 2017 onwards, their NS50 Recognition Package will automatically be mailed in batches from mid-May to June to their preferred local mailing address registered with SAFRA. The 1-year complimentary SAFRA membership will automatically be extended to existing members’ remaining membership term. A new SAFRA card will be issued, except for existing SAFRA DBS Credit/ Debit Cardholders who will still be able to use their existing cards to enjoy their extended membership privileges. For full-time National Servicemen (NSFs), their NS50 Recognition Package will automatically be mailed in batches from mid-May to June to their official address displayed on their NRIC. For SAF NSmen who are non-SAFRA members serving or have served ORNS, they will receive a notification letter in batches from late-July to August at their official address displayed on their NRIC with instructions on how to register for the NS50 Recognition Package. They may register through (i) a dedicated online portal managed by SAFRA (ns50.safra.sg), or (ii) by mailing in the Registration Form included with the notification letters. The registration process can be completed in a few simple steps and ensures that eligible national servicemen confirm their preferred local mailing address and other pertinent details before the NS50 Recognition Package is mailed to them. This ensures that the NS50 Recognition Package reaches the intended recipients and is administered accurately. Once the registration process has been completed, they will receive the NS50 Recognition Package via mail within 4 to 8 weeks to their address provided at registration. The registration process will be open until 30 June 2018.

4. When can I start to enjoy my SAFRA Membership benefits?

Existing SAFRA members may continue to enjoy their membership benefits. For those who have registered for the NS50 complimentary 1-year SAFRA Membership, you can already start using SAFRA club facilities or joining SAFRA activities, prior to receiving your SAFRA Membership Card, by visiting any SAFRA Customer Service Counters with your NRIC after 10 working days from the date of your registration.

5. What can I enjoy with the complimentary membership?

SAFRA members enjoy a host of benefits to cater to their lifestage and lifestyle needs. SAFRA members enjoy: • Access to six Clubs conveniently located at Jurong, Mount Faber, Punggol, Tampines, Toa Payoh and Yishun. • Exclusive members’ rates at all SAFRA facilities, SAFRA-organised activities and interest groups. • Special privileges and discounts at over 3,000 partnering merchant outlets island-wide on a wide variety of products and services leveraging on SAFRA and DBS Credit/ Debit Card’s network of partners. Visit www.safra.sg for more information.

6. What is the validity period of the NS50 vouchers?

The NS50 vouchers are valid till 31 December 2018.

7. Will there be an extension of the validity period of the NS50 vouchers?

The NS50 vouchers are valid till 31 December 2018. There will be no extension of the validity period after this date. There will be no extension of registration after this date.